Recently I have a conversation with a former colleague regarding how well he fits into the culture of his current company, he loves his job. Unfortunately, that is not true for many people, they are not happy at work. The Gallup organization has reported that nearly 70% of employees are actively disengaged. Seventy percent of employees drag themselves to work every day, they work for the weekend and the check of course.
Have you heard the saying: “People don’t leave companies. They leave bosses”. I have seen this way too many times, managers and supervisors managing people just like commodities, not caring about human beings, only about the numbers. This can happen regardless of the company culture.
Even if the company presented itself as people-centric if the leader’s behavior does not support the company values the employees will not feel the love. The company culture becomes then, a nice statement hanging on the wall. Top leaders behavior have to match company values, they have to show medium and entry-level leaders how is done. A very important part of the company culture is the work environment. For me, the work environment, how the employees are treated is the real culture. Let me present you, three examples.
On a meeting, the HR manager is all smiles and bubbly while explaining the Wellness Plan and activities for the year, a wonderful way to show how much the company cares about the employee’s health. Then, how is it possible that there are so many people overweight and with critical health conditions? If people do not have time to participate because they cannot refuse to work overtime, then we are not caring about their wellness.
We have an employee appreciation day, we want all employees to participate and bring their family because family is the most important thing but we have production that day. We cannot stop for a day, even not for a shift so that our people can enjoy and really feels how much we appreciate their job and sacrifices.
You cannot say that you value your employees when you allow managers to get away with making their employees miserable just because they hit their numbers. If you value your employees, show respect and compassion, become a teacher for your team, develop them, do whatever is at your reach to improve their lives. Doing anything else would be sending a message about what is important to you.
Now, what is the real culture? The nice words on the company values statement or the reality of how employees are treated day in and day out? I vote for the latter, unfortunately, that is what happens in many places, that is why there are so many bad bosses and that is why people are disengaged. Until we change these behaviors, there is no environment for a real lean manufacturing culture.