Continuous Improvement

I know you are busy, are you productive?

While reviewing the month expenses, I noticed that the maintenance and repair account was already over budget. My instinct is to check the details of the account and see where exactly we spend all that money. I click on the right option, but I did not get the information I needed, why? Because we spend millions of dollars on an enterprise resource planning software and then spend a couple of thousands to buy a computerized maintenance management system to manage all maintenance expenses.

This is not the only case of redundancy on computerized systems or applications that we have.  We had at least another four different applications that we used instead of that very powerful, very expensive enterprise resource planning software.  The result is digital clutter, and confusion and of course a lot of frustration.

Every time you need information or need to do something, the first question is, where? what application I need to use?  You will think that the answer to this question is intuitive, that you don’t need to think about it but whoever work ten plus hours a day, know that at some point you are so tired you don’t even remember what you meant to do, much less how to do it.  To be able to reach out those applications faster, we save shortcuts on our desktop.  Now we have so many of those icons on the desktop that your brain become as slow as your computer trying to find out the one you need out of all that clutter.  With multiple programs, it comes multiple user names and passwords which of course you never remember which one is the right one for each application.

We are busy the entire day, are we productive? We need to find ways to remove all that clutter and focus on the important things.  Maybe there is not much that we can do to convince our corporate office to maximize the use of a couple of applications and get rid of others but definitely there are a lot of things that we can do to deal with our self-inflicted clutter.  In the next posts I will discuss what we can do to deal with digital clutter and other kinds of clutter in our office.

 

Advertisements
Continuous Improvement

Do you care?

When top leaders don’t care, why employees will?  My first couple of weeks on a new job are always dedicated to learn about the culture, processes and identify the opportunities and challenges of the place.  Every business unit has its own KPI’s and regardless how good or not, the department is performing against those KPI’s always is critical to have the people support to be able to improve.  People will not be engaged with any improvement process or support any changes if they are not treated with respect and see honest desire to change the status quo, not just “make the numbers”.

Sometimes, you don’t even need to be a problem solving expert to get better results.  What you need is to be consistent with your message, you need to talk the talk but more importantly walk the talk.  If you are enforcing housekeeping rules or clean as you go mentality but you walk over trash and don’t even say something to somebody to clean it up, you are delivering a contradictory message.  A better message will be if you pick it up yourself or help the people who will come to do it.

When you stop to say hi to your operators, try to know them and talk not just about what they are doing but about how they are doing it and how the feel, you show them that you care about the human being.  If you approach them for positive enforcement and not just to say that they can do something different they will listen every time.

If you are consistent with your message and how you act, your team will learn to do the same, you will lead them by example.  If you show that you care, they will care.  The contrary is also true, if you don’t care about what is going on, they will not care either.  You want to change attitudes and behaviors? start with your own, show your commitment and priorities and your team will follow you.

Five S, The Beginning

Do you practice 5S at home?

The beauty of 5S is that is simple and can be used everywhere.  In one of my recent 5S implementations I was not getting the buying from my maintenance crew until I mention examples of 5S at home.  Let’s face it, nobody want to lose their tools or waste time looking for them instead of working on that project that you are so passionate about.  You need a tool, you know you have it but, where it is?

During my lean journey 5S is one of the tools that I always use at the beginning of the implementation.  This training is very important because physically transform the area very fast, and is so easy to use that employees can learn and practice in a short period of time which helps to build confidence on lean manufacturing.  That confidence also led the employees to try 5S at home.

I heard great stories of how they use 5S on their garages, home offices and closets around the house.  If is funny to hear how they explain their spouses or partners the plan they have to organize and keep organize those areas.  The challenges they face to make their families understand the why and how help them to understand our challenges at the plant and become advocates of the program.

If you have some cluttered areas around your house, 5S is the tool you need to get rid of them.  Try it, it’s worth it!  In future posts I will present ideas that you can use at home.